Cancellation policy

Cancellation Policy

Some items in our store may be offered as a subscription, a pre-order, or try before you buy. This policy explains how you can change or cancel these kinds of purchases.

Subscriptions

When you purchase a subscription you'll receive repeat deliveries, based on the duration and frequency you select. Your payment details are stored securely and you'll be charged for each delivery, unless you choose to pay in advance.

Some subscriptions may auto-renew at the end of their duration. If you don't want to renew, you can cancel at any time. You can also change your subscription whenever you like. Your order confirmation emails contain links to your order, and you can manage your subscription from there.

See our returns policy for more details on returns and refunds.

Pre-orders

When you purchase a pre-order, you're buying a product that isn't yet in stock. We may collect no payment or a partial deposit at checkout, store your payment method, then charge the full or remaining amount when the product is ready to ship.

You can cancel a partially paid pre-order that hasn't yet been fulfilled. Once an order has been fulfilled it can't be cancelled, but you can request a full or partial refund.

See our returns policy for more details on returns and refunds.

Try Before You Buy

When you purchase a try before you buy item, we authorise your payment method before fulfilling the order. You'll have a set amount of time to decide whether to keep it. If you haven't returned the item by the end of that period, we'll charge your payment method for the full amount.