Refund policy

Returns & Refunds

Because Gimi is a food product, we're unable to offer returns or exchanges for change of mind. Food safety regulations prevent us from reselling food items once they've left our control, even if they're unopened.

We recommend starting with a small order to make sure Gimi is right for you before placing a larger one.

Wrong or Damaged Items

We can assess your eligibility for a return or exchange if:

• You received the wrong item
• Your order arrived damaged

This policy operates in addition to your rights under applicable consumer law, including the Australian Consumer Law, the New Zealand Consumer Guarantees Act, and the UK Consumer Rights Act. If your Gimi product is faulty or not as described, you may be entitled to a replacement or refund.

If this happens, please contact us as soon as possible, ideally within 72 hours of receiving your order, at hello@gimigels.com with:

• A description of the issue
• Clear photos of the item and packaging

Returns Process

Once we've reviewed and approved your request, you'll receive a confirmation. If eligible, your refund will be issued to your original payment method within 7 to 10 business days. Your bank or card provider may take additional time to process it.

If you haven't received your refund within 28 business days of approval, please email us at hello@gimigels.com.