Privacy policy
Privacy Policy
Last updated: June 2026
This Privacy Policy explains how Gimi Gels Pty Ltd ("Gimi," "we," "us," or "our") collects, uses, and shares your personal information when you visit or make a purchase from gimigels.com (the "Site") or otherwise interact with our services (the "Services"). "You" refers to any customer, visitor, or user of our Services.
1. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Updates will be posted on this page with a revised "Last updated" date.
2. What We Collect
We collect personal information to provide and improve our Services. This may include:
Information you provide
- Contact details (name, email, phone, address)
- Order information (billing and shipping address, payment confirmation)
- Account information (username, password, security questions and answers)
- Customer support messages
Providing this information is voluntary, but it's necessary to access certain features.
Information we collect automatically
Using cookies and similar technologies, we collect:
- Device and browser type
- IP address and approximate location
- Pages visited, clicks, and usage patterns
Information from third parties
We may receive information from:
- Platforms that power our Site (for example, Shopify)
- Payment processors
- Marketing and analytics providers
3. How We Use Your Information
We use your personal information to:
- Fulfil and manage orders and accounts
- Communicate with you (for example, support and order updates)
- Send marketing messages, where you have the option to opt out
- Analyse usage and improve the Services
- Detect and prevent fraud or security issues
4. Cookies
We use cookies to operate the Site, remember your preferences, and analyse usage. For Shopify related cookies, see the Shopify Cookie Policy.
You can manage cookie preferences in your browser. Blocking cookies may affect how the Site functions.
5. When We Share Your Information
We may share your personal information with:
- Service providers such as IT, customer service, and fulfilment partners (identifiers and account information)
- Payment processors and shipping providers (order and support information)
- Marketing and analytics partners (usage and device information)
- Our affiliates, for internal business operations
We do not sell your personal information, and we do not share it for targeted advertising or profiling without your consent.
6. Third Party Links
Our Site may link to third party websites. We are not responsible for their privacy practices, so please review their policies before sharing any information with them.
7. Children's Privacy
Our Services are not intended for children under 16. We do not knowingly collect information from children. If you believe we have, please contact us so we can remove it.
8. Security and Data Retention
We take reasonable steps to protect your information, but no system is completely secure. We retain personal information for as long as needed to provide the Services, comply with legal obligations, and resolve disputes or enforce our policies.
9. Your Rights
Depending on where you live, you may have the right to:
- Access or request details about your personal information
- Correct inaccurate information
- Delete your information
- Withdraw consent where applicable
- Object to or restrict certain processing
- Port your information to another provider
- Appeal if a request is denied
You can also opt out of marketing communications at any time using the unsubscribe links in our emails.
To exercise your rights, contact us at hello@gimigels.com. We may verify your identity before responding. You can also appoint an authorised agent to act on your behalf, subject to verification.
10. International Users
We may transfer and process your information outside your home country, including in countries with different data protection laws. Where required, we use approved legal safeguards for these transfers, such as Standard Contractual Clauses for users in the EU and the UK Addendum or International Data Transfer Agreement for users in the UK.
11. Complaints
If you're unhappy with how we handle your information, please contact us first so we can try to resolve it. You can also lodge a complaint with your local privacy regulator: the Office of the Australian Information Commissioner (OAIC) in Australia, the Office of the Privacy Commissioner in New Zealand, or the Information Commissioner's Office (ICO) in the UK.
12. Contact Us
If you have questions or want to exercise your rights, email us at hello@gimigels.com.
