Shipping policy
Processing Times
We aim to process all orders within 1 to 2 business days (Monday to Friday, excluding public holidays) after payment is received. You'll get an email confirmation with tracking details once your order has been dispatched.
Shipping Methods & Estimated Delivery
We ship across Australia, New Zealand and the United Kingdom using Australia Post and other reputable courier services.
Estimated delivery times:
Australia
- Standard Parcel Post: 2 to 7 business days
- Express Post: 1 to 3 business days (metro areas; regional areas may take longer)
New Zealand
- International Standard: 6 to 12 business days
- International Express: 2 to 5 business days
United Kingdom
- International Standard: 7 to 16 business days
- International Express: 4 to 9 business days
Please note these are estimates provided by our carriers. Actual delivery times may vary due to factors outside our control (such as postal delays, peak periods or customs processing for international orders).
Shipping Costs
Shipping fees are calculated at checkout based on your location and chosen delivery method. From time to time we may offer free shipping or flat rate postage promotions, which will be clearly advertised on our website.
Customs, Duties & Import Taxes (International Orders)
International orders may be subject to import duties, taxes (such as VAT or GST) and customs charges set by the destination country. Where these charges apply at the point of sale, they will be shown at checkout. Where they are collected on arrival, they are charged by the carrier or local customs authority before delivery and are the responsibility of the recipient. We are unable to predict or control these charges. Customs and import requirements may also affect delivery times.
Tracking Your Order
Once your order has been dispatched, you'll receive a shipping confirmation email with a tracking link so you can follow its journey. Tracking is available on all domestic orders and on most international services.
Authority to Leave (ATL)
By default, orders may be delivered with Authority to Leave. This means if no one is home, the courier may leave your parcel in a safe place at your address. If you prefer to require a signature, please let us know in your order notes at checkout.
Please ensure the delivery address you provide is correct and secure, as we cannot be held responsible for parcels lost or stolen after delivery has been made.
Delivery Issues
If your order hasn't arrived within the following windows from dispatch, please contact us at hello@gimigels.com with your order number and we'll look into it and assist as best we can:
- Australia: 10 business days (Standard) or 5 business days (Express)
- New Zealand and United Kingdom: 20 business days (International Standard) or 12 business days (International Express)
We allow extra time on international orders because customs clearance can add to transit times.
Consumer Guarantees
This shipping policy operates alongside your rights under the consumer law that applies to you, including the Australian Consumer Law (Australia), the Consumer Guarantees Act 1993 (New Zealand) and the Consumer Rights Act 2015 (United Kingdom). This means you may be entitled to a replacement or refund if your order is lost in transit (after reasonable investigation) or arrives damaged. Please contact us promptly if there are any issues.
